Policies

DISCOUNT/ PROMO CODES

Only one 1 discount allowed per order.*

*discounted prices and promo codes can not be combined

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SHIPPING

Priority Mail Is 2-3 Day Delivery - (Not Available For Pleaser Brand Items)

Priority Express Mail Is 1-2 Day Delivery - (Not Available For Pleaser Brand Items)
UPS Shipping (Pleaser Brand Items)
Pleaser Brand Items ship directly from the Pleaser warehouse
We can only use UPS Or FedEx to deliver our Pleaser products
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International Shipping

Each destination country charges customs and administrative fees on shipments containing dutiable items. Dutiable means that an item is subject to taxes. TWF.SHOES does not have any way of knowing if an item is dutiable.

Please know your countries duty tax laws before ordering

 

RETURNS

Return accepted within 30 days of purchase
Please Protect the retail box with bag/box or paper 
DO NOT WRAP TAPE AROUND RETAIL BOX 
20% Restocking fee will be charged if received this way!
Returns are processed within 5 business days after receiving your return.
We'll send you an email confirmation when your refund has been issued.

IF ITEMS ARE NOT IN STOCK YOU WILL BE NOTIFIED AND A REFUND WILL BE ISSUED

Contact us with any concerns before placing your order

Last but not least we want all of our customers HAPPY and to LOVE your new shoes!
So if you have a problem please let us know YOU ARE IMPORTANT and we will do our best to fix what is wrong
 
If you have any questions or concerns do not hesitate to ask we will help in any way we can.
denise@twf.shoes
585-300-9099 ask for Dee


THANK YOU FOR SHOPPING WITH US